• We accept PayPal and most major credit cards.

    • Orders placed Monday-Friday before 11 AM will begin processing that day, excluding holidays, and usually ship within 1 business day pending availability and credit verification. All orders placed after 11 AM will begin processing the next business day. Orders placed on Friday after 11 AM will begin processing on the following Monday.

      *DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS.

      If you have any enquires about our delivery information or you're in desperate need to receive an item ASAP drop us a message at care@savehersoul.com + we will try our best to help a sista out.

    • You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by using the Royal Mail tracking service.

    • All orders are sent via Royal Mail + will require a signature upon arrival, if there is nobody home to collect the item a calling card will be left and the item will need to be collected from the local post office. We are not responsible for any customs or import duties that may be charged, there is no way for us to estimate what these may be, for you to do so we advice that you contact your local customs office for further help.

    • If you are not completely happy with your order you can return the item for a full refund within 14 days of the delivery date. The refund will be issued back onto the card that was used for the original payment within 7 days of us receiving the item back. All returns must be unworn / unused + in the original packaging with all tags attached otherwise we may not be able to process your refund. You will be responsible for the postage costs of returning the item unless the item is faulty in which case once we receive the item back we will refund the cost of the item + postage.

      You must obtain proof of postage + failure to do so may result in your refund not being able to be processed as we cannot except any responsibility for items that may have been lost via delivery.

      Items that cannot be returned are:

      - Sale items.

      - Any form of pierced jewellery.

      Return/Exchange Address:

      SAVE HER SOUL
      PO BOX 170
      NEWCASTLE UPON TYNE
      NE20 2BR

      We reserve the right not to issue your return if you do not follow the terms of our return policy explained above.

    • To cancel an order you placed, please email care@savehersoul.com with the subject 'Order Cancelation' followed by your order number + full name. To edit an order you placed, please email care@savehersoul.com with the subject 'Order Edit' followed by your order number + full name.

    • All payments accepted on the site are processed by PayPal, and as such, your information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).

      PRIVACY POLICY:

      This privacy policy sets out how SAVE HER SOUL uses and protects any information that you give SAVE HER SOUL when you use this website. SAVE HER SOUL is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. This policy is effective from 18th of January, 2010.

      SECURITY
      We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

      HOW WE USE COOKIES
      A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

      LINKS TO OTHER WEBSITES
      Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    • All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods where demand may outweigh the amount of stock we have and we may not be able to fulfil your order. If this is the case, we will let you know ASAP!.

    • TERMS OF WEBSITE USE
      By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

      RELIANCE ON INFORMATION POSTED & DISCLAIMER
      The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
      We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

      ACCESSING OUR SITE
      Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

      INTELLECTUAL PROPERTY RIGHTS
      We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved. 
      You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.  
      You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 
      Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. 
      You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
      If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

      OUR SITE CHANGES REGULARLY
      We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. 

      OUR LIABILITY
      The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
      All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
      Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
      loss of income or revenue;
      loss of business;
      loss of profits or contracts;
      loss of anticipated savings;
      loss of data;
      loss of goodwill;
      wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

      This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

      INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
      We process information about you in accordance with our privacy policy.  By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

    • Another question? Hit us up at care@savehersoul.com